KAYY’S LUXURY SCENTS — REFUNDS & RETURNS POLICY

All sales are final.

Due to the nature of our handcrafted candles, wax melts, guided journals, journal accessories, and other KLS products, Kayy’s Luxury Scents does not accept returns or exchanges for change of mind, scent preference, or items ordered incorrectly by the customer.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

We want every KLS order to arrive as intended. If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 3 days of delivery. Include your order number and clear photos of the item and its packaging.

After reviewing the issue, Kayy’s Luxury Scents may provide a replacement, store credit, or other appropriate resolution. If a refund is determined to be appropriate, it will be issued to the original payment method.

DIGITAL PRODUCTS

All digital products, downloadable journals, guides, and other digital content are non-refundable once purchased or delivered.

CANDLES & SCENT PREFERENCES

Fragrance preferences are personal and may vary from person to person. We cannot accept returns or exchanges based on scent preference. Please review product descriptions and fragrance notes before purchasing.

ORDER ACCURACY

Customers are responsible for reviewing product selections, sizes, quantities, shipping information, and other order details before completing a purchase.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.

Thank you for choosing Kayy’s Luxury Scents and supporting our handcrafted business. ♡